CAP User Exposure API

Internet Service Providers (ISPs) and Cable Operators manage a vast number of subscriber accounts connected to broadband, TV, phone, and bundled services. These accounts often store sensitive billing data, payment methods, device identifiers, and service preferences – all of which can be exploited if compromised.

SpyCloud empowers ISPs and cable providers to combat account takeover (ATO) fraud targeting subscribers. Cybercriminals who gain unauthorized access to subscriber accounts can abuse stored payment credentials, alter service plans, or initiate fraudulent equipment orders. This activity results in financial losses, chargebacks, customer dissatisfaction, and escalated support costs.

🚨 Why Account Takeover Is a Growing Threat for ISPs and Cable Providers

As customers increasingly use online portals, mobile apps, and smart devices to manage their subscriptions, account security becomes a frontline concern. Common behaviors – like password reuse and poor credential hygiene– amplify exposure to attacks:

• Password reuse: Customers often reuse login credentials across multiple services, increasing the risk of credential stuffing.
• **Malware and phishing: **Infections and scams can silently capture subscriber login information and PII.
• **Fraudulent account actions: **Attackers gaining access may:
  • Modify billing information or upgrade service plans.
  • Redeem promotional credits or loyalty points.
  • Place unauthorized orders for modems, routers, or pay-per-view content.
  • Lock legitimate users out by changing contact information.

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This leads to service abuse, identity theft, and unauthorized access to smart home ecosystems.

🛡️ Proactive Defense with SpyCloud

SpyCloud enables ISPs and cable providers to identify compromised credentials and subscriber data before fraud occurs. By leveraging our constantly updated repository of breach, malware, and phishing data, you can:

• Detect vulnerable accounts in real time.
• Prevent ATO, unauthorized orders, and fraud escalation.
• Enhance support center verification and fraud workflows.
• Reduce the need for costly account remediation and recovery.

🧰 User Exposure API for ISPs & Cable Providers

The User Exposure API allows you to query SpyCloud’s threat intelligence database using common subscriber identifiers:

• Email address
• Phone number
• Username
• IP address

With this integration, you can:

• Prevent logins using exposed credentials.
• Detect malware-infected subscriber devices and compromised authentication data.
• Identify exposed PII and behavioral signals tied to identity fraud.
• Over 200+ data types beyond just usernames and passwords can be returned, revealing deep insights into subscriber exposure.

⚙️ How It Works

Submit an account identifier (email, phone number, etc.) to SpyCloud via API (plaintext or SHA1 hash). TLS encryption protects all transmitted data.

SpyCloud returns any matching records of exposed credentials or subscriber data.

Your application or workflow evaluates the exposure:

• Is the password a match?
• Was it seen in malware logs or phishing attacks?

Take appropriate action:

🎯 Key Benefits for ISPs and Cable Providers

• Prevention of unauthorized service changes and device orders
• Detection of infected devices tied to subscriber logins
• Reduced chargebacks and fraud loss from fake account activity
• Lower support burden for account recovery
• Stronger customer satisfaction and reduced churn

📌 Why It Matters

Exposed passwords and subscriber data—harvested through breaches or malware—are not legacy threats. They’re actively weaponized by criminals seeking easy entry into subscriber accounts. For ISPs and cable providers, this means:

• Unnoticed infiltration of customer accounts
• Equipment and service abuse
• Erosion of brand trust

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Integrating SpyCloud’s credential intelligence into your customer security stack is essential. It empowers you to act before attackers do, minimizing the impact of fraud and strengthening subscriber safety.