CAP User Exposure API

Travel and hospitality brands manage millions of guest and member accounts across airline booking engines, hotel loyalty platforms, mobile apps, and online travel agencies (OTAs). These accounts often contain sensitive data –including stored payment methods, travel history, loyalty points, and passport or ID numbers. If compromised, they can lead to identity theft, financial loss, and brand damage.

SpyCloud empowers travel and hospitality providers to combat account takeover (ATO) fraud targeting travelers, frequent flyer members, and customer service agents. Cybercriminals who gain access to travel-related accounts can exploit stored data to make fraudulent bookings, redeem loyalty rewards, or resell compromised accounts on dark web forums – damaging guest trust and inflating support costs.

🚨 Why Account Takeover Is a Growing Threat for Travel & Hospitality

As digital travel experiences become the norm—via mobile bookings, digital check-ins, and loyalty apps—account security is a critical piece of the customer experience. Common behaviors and evolving threats increase the likelihood of credential-based attacks:

• Password reuse: Travelers and staff often reuse passwords across platforms, making accounts vulnerable to credential stuffing attacks.

• Phishing and malware: Travel-themed scams (e.g., fake itineraries or boarding passes) are common vectors for stealing login credentials and personal data.

• Fraudulent account actions: Once an attacker gains access to a guest account, they may:

  • Redeem loyalty points for gift cards or flights
  • Modify contact details to lock out the rightful owner
  • Access stored travel documents, preferences, or billing data
  • Book and resell fraudulent travel services

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These compromises lead to brand damage, chargebacks, increased call center demand, and lost loyalty.

🛡️ Proactive Defense with SpyCloud

SpyCloud helps travel and hospitality businesses detect compromised credentials and personal data before attackers exploit them. Using our continuously updated collection of breach, malware, and phishing data, providers can:

• Identify vulnerable guest or employee accounts in real time
• Block ATO attempts and prevent loyalty fraud or booking abuse
• Integrate advanced identity protection into reservation, loyalty, and support systems
• Reduce customer churn and high-cost account recovery processes

🧰 User Exposure API for Travel & Hospitality Providers

The User Exposure API allows security, fraud, or IT teams to query SpyCloud’s threat intelligence database using identifiers commonly associated with guest accounts:

• Email address
• Phone number
• Username
• IP address

With seamless API integration, you can:

• Prevent logins using credentials known to be compromised
• Detect malware-infected guest devices or employee endpoints
• Identify exposed PII (passport numbers, addresses, etc.) tied to potential fraud
• Correlate over 200+ data types beyond usernames and passwords to assess risk and exposure severity

⚙️ How It Works

1. Submit an account identifier (email, phone number, etc.) to SpyCloud via the API using a SHA1 hash or plaintext. All data is securely encrypted with TLS.
2. SpyCloud returns exposure results matching that identifier, including password leaks and other sensitive information.
3. Your system evaluates risk, asking:
   • Is the password still in use?
   • Was it exposed in a phishing kit or malware log?
4. Take risk-based action, such as:
   • Forcing a password reset
   • Triggering multi-factor authentication
   • Flagging or locking the account for investigation

🎯 Key Benefits for Travel & Hospitality Organizations

• Prevent unauthorized access to traveler accounts and loyalty programs
• Reduce fraud-related losses from stolen points and unauthorized bookings
• Lower support costs tied to account lockouts and credential resets
• Protect staff accounts that could be exploited for insider fraud or social engineering
• Reinforce guest trust and loyalty with proactive security measures

📌 Why It Matters

Exposed credentials – harvested via data breaches, phishing, or malware – remain a top entry point for fraud in the travel industry. The consequences include:

• Silent takeover of high-value loyalty accounts
• Reselling of fraudulently booked itineraries
• Brand erosion from negative guest experiences
• Costly recovery efforts and reputational harm

Integrating SpyCloud’s credential intelligence is no longer optional. It’s essential for protecting the digital identity of your guests and staff – ensuring a secure and seamless travel experience from booking to checkout.