CAP User Exposure API

Telecommunications providers manage vast volumes of consumer accounts tied to mobile plans, internet services, and digital communications. These accounts often store sensitive personal data, billing information, and linked payment methods that, if compromised, can result in significant fraud and service disruption.

**SpyCloud **enables telecom providers to reduce account takeover (ATO) fraud impacting subscribers. Threat actors who compromise telecom user accounts can reroute phone numbers, order premium services, or exploit stored billing information for fraudulent purchases. This often manifests as unauthorized service usage, SIM swap attacks, or fraudulent handset orders – costing providers money and damaging customer trust.

🚨 Why Account Takeover Is a Growing Threat for Telecom

As subscribers increasingly rely on online portals and mobile apps to manage their accounts, their login credentials become a prime target. Weak, reused, or stolen credentials lead to increased ATO risk – especially when:

• Attackers use exposed passwords to take over user accounts.
• Compromised accounts result in unauthorized access to services or PII (personally identifiable information).
• Fraudulent charges and SIM swaps escalate, affecting both consumer safety and provider liability.

🔐 Key Security Risks for Telecom Providers

• Password reuse: Subscribers often use the same password across multiple services, making them vulnerable to credential stuffing.
• Credential-based fraud: Once in control of an account, attackers may:
  • Access sensitive billing or identity details.
  • Order new devices, SIMs, or upgrade services.
  • Change account settings (e.g., email, phone number) to block legitimate user access.
• SIM swap fraud: Criminals take over a phone number by transferring it to a new SIM, bypassing SMS-based 2FA and hijacking downstream services like banking or email.

🛡️ Proactive Protection with SpyCloud

SpyCloud detects exposed subscriber credentials and identity elements—before attackers can act. We match logins to a continuously updated database of recaptured breach, malware, and phishing data, empowering telecom providers to:

• Identify risky users in real time.
• Automate password resets and elevate authentication steps.
• Prevent account misuse, SIM swap fraud, and unauthorized service provisioning.

🧰 User Exposure API for Telecom Providers

The User Exposure API lets you check SpyCloud’s breach and malware database using subscriber identifiers like:

• Email address
• Phone number
• Username
• IP address

By integrating this API into customer portals, mobile apps, or fraud prevention workflows, telecom security teams can:

• Block login attempts using exposed credentials.
• Detect devices infected with malware leaking authentication data.
• Protect up to 200+ non-credential data points that can lead to identity fraud.

⚙️ How It Works

1. Your system submits an account identifier (email, phone number, etc.) to SpyCloud (hashed or plaintext).
2. SpyCloud returns matching exposure records, including compromised credentials and related PII.
3. You assess risk and take action:
   • Force a password change.
   • Require MFA or additional verification.
   • Block login or flag for investigation.
4. Keep attackers out, even if users recycle known-compromised passwords.

Actions you may take when exposure is detected

🎯 Benefits for Telecom Providers

• Reduced SIM swap and ATO fraud
• Increased customer trust and retention
• Proactive risk mitigation across web, mobile, and call center channels
• Enhanced fraud workflows using real-time threat intelligence